Delivery
Delivery
Every piece of Ruth Mary Jewellery is expertly handmade by Ruth Mary at her studio in Birmingham, England. Each jewellery piece is made to order and may take up to three weeks before it is ready to dispatch.
Items requiring hallmarking may take up to four weeks before dispatch - see delivery information on individual products for details. If you need your jewellery urgently (e.g. it's a last minute gift) contact Ruth, and she is usually able to fast-track your order.
Dispatch times
| UK Standard Delivery | Free | 3 - 5 working days |
| UK Express Delivery | £5 | Next working day |
| International Delivery | £15 | Estimated 3 - 10 working days |
Once your order has been dispatched, you will receive a confirmation email with tracking details.
All UK orders are sent via Royal Mail and require a signature upon delivery.
International orders are also sent via Royal Mail, with the exception of Australia, New Zealand and South Africa where orders are sent via DPD Courier. A signature will be required on delivery.
How will your order be packaged?
Your jewellery will be placed in a branded Ruth Mary Jewellery box for safe keeping. It will then be wrapped in protective tissue paper and placed in an unbranded padded envelope for safe transportation.
Returns
If you are not satisfied with your piece of jewellery, please get in touch. We offer exchanges on items providing they are returned in their original condition – with the exception of bespoke items, sale items and earrings (due to hygiene reasons). We are unable to offer refunds, unless the item is faulty.
If an item does not arrive or arrives damaged, please get in touch so that we can resolve the issue. Once your returned item has been received and inspected, we will notify you via email. If a refund is to be issued, credit will be applied to your credit card or original payment method within 14 days. However, it may take longer for it to appear in your account. Return postage will be refunded for damaged items, providing you email a postal receipt.
Exchanges will be dispatched within our standard production time frame, which may take up to four weeks, depending on the piece of jewellery. If you need it sooner, then get in touch and we are usually able to help.